Technical Questions

What can I do when the MyPostcard app doesn't have access to my pictures?
In order to allow the app to access your pictures, please check the settings on your mobile phone. Go to the setting option "data protection" and ...
Sat, 9 Jan, 2021 at 12:10 PM
What can I do when I don't see my order in the MyPostcard app?
If that is the case you should try and restart your phone or restart your phones internet connection. Please set your phone to flight mode and then reconnec...
Tue, 19 Jan, 2021 at 5:18 PM
What can I do when I buy a card and the transfer has failed?
Most of the times this is the case when you do not have a stable internet connection. Please try and connect to a good working WLAN network or mobile networ...
Tue, 19 Jan, 2021 at 2:53 PM
What can I do when the card doesn't show as ordered?
Because of a bad internet connection it sometimes happens that payments through for example PayPal succeed but the card details are not transfered correctly...
Tue, 19 Jan, 2021 at 2:53 PM
What can I do when there are persons cut off from photo-box cards?
Is a person or the head of a person too close to the edge of a picture it can be the case that it gets cut off on a card. Please place your picture in our a...
Sat, 9 Jan, 2021 at 12:19 PM